Frequently Asked Questions
Everything you need to know about bringing Litehouse style into your home.
What is the standard shipping timeframe for furniture items?
Most furniture and large decor items are processed within 2-3 business days and typically arrive within 7-10 business days depending on your location.
Do you offer international shipping?
Currently, Litehouse ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
At Litehouse, we prioritize ethical craftsmanship. Over 80% of our wood-based products are made from reclaimed materials or FSC-certified sustainable timber.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you create your dream home on your own schedule.